ACTE Research & Whitepapers

ACTE provides you with a variety of research and white papers that can help to guide readers to understand the various components that must come together in a unified fashion for a successful travel programme including the evolving expectations and needs of the modern business traveller, and the support to the travel managers with both today's challenges and tomorrow's future. ACTE Research is a member benefit and only available to current ACTE Members. If you are not a member and would like access to ACTE Research, join now!
Evolving Payments in Corporate Travel
There are various payment solutions available to travel managers who seek efficiency and effectiveness. Among its other benefits, payment data helps track expenses, manage compliance, and provide duty of care. Although credit cards are the most commonly used payment solution, these are the alternatives that might suit your specialised needs better…
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Booking Tools and Technologies: One Size Does NOT Fit All
There has been a continued rise in the adoption of online booking tools (OBTs) in business travel, but are corporate travel managers’ and arrangers’ needs being met? This study identifies ways to leverage your OBT and offers solutions to overcome common challenges. The top concerns around OBTs are…
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Future of Travel Management
Travel managers and TMCs want to provide convenience to the business traveller. In this study, we review how these two groups define the future when it comes to booking systems. At present, some of the key gaps in the booking systems are…
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Quality Management in Business Travel
The traveller experience is constantly evolving. Measuring the quality of its travel programmes helps an organisation define its current levels of compliance and performance, as well as identify areas of change. In this study, we examine how quality is currently being measured and look to the future of what should be measured. According to travel managers, the most important indicators of programme quality are…
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What Does NDC Mean for your Travel Programme?
New Distribution Capability (NDC) is set to transform how airlines distribute content and fares. This study found that there is a considerable knowledge gap among travel managers about NDC. Although travel managers recognise the benefits of NDC, the most common fears around NDCs are…
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Hotel Safety: A Guide to Staying Safe for Employers and Travellers
Ensuring Duty of Care is of utmost importance for any organisation. In this study, we look at how risk is categorised based on location, accommodation type, and traveller profile. Explore these case studies analysing the cost exposure associated with getting it wrong…
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A New Horizon in Hotel Sourcing
Hotel sourcing is an important and time-consuming task that corporate travel managers routinely engage in. This study discusses the strategies and challenges faced by travel managers involved in hotel sourcing. This study found that changing sourcing and using negotiation tactics affects…
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Balancing Travel Tools and Policy for the Right Traveller
The modern business traveller wants flexibility when it comes to managing their own travel experience. Travel managers may find it hard to achieve a balance between allowing flexibility, while also retaining control and ensuring compliance. In this study, we make four recommendations on how travel managers can find a balance…
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Promoting Policy Compliance
In this publication, we examine the strategies being adopted by travel managers to encourage compliance and provide tips on how to encourage travellers…
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Simplifying Managed Travel
Managed travel programmes are increasingly becoming more complex. This study examined how travel buyers today are responding by simplifying their travel programmes. Based on what the top simplifiers are doing, ACTE recommends the following best practices… 
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New Approaches to Hotel Sourcing
Accommodation is key to the traveller experience. This study examines current sourcing strategies. A dynamic approach to hotel sourcing can deliver real benefits for corporate travel managers. Here are how managers can decide if it is right for them... 
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Managing the Modern Business Traveller
The complex needs and behaviours of the modern business traveller can pose a challenge to the travel manager. These are the key strategies travel managers should follow when catering to the modern business traveller…
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Duty of Care for the Modern Business Traveller
Modern business traveller anxieties about personal safety continues to grow. Here are 5 ways that travel managers can take duty of care initiatives and demonstrate their leadership…
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Meet the Modern Business Traveller
As business travel evolves, it is important to track how the behaviours and the attitudes of the business traveller have changed. This study discusses how to best service the modern business traveller by building a travel programme that nurtures the traveller and involves… 
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Traveller Centricity in Business Air Travel
A traveller-centric approach better allows companies to meet their duty of care obligations. Yet, companies may be more concerned about the cost of business travel and make assumptions on what is important to the traveller. This study found that the factors that affect travel manager choices are…
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The Multifaceted Modern Business Traveller
The hyper-connected modern business travellers have complex needs around quality of life issues and personal safety. This is how corporate travel buyers are building a blueprint for success... 
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Evolution of Airline Agreements
Airline agreements provide a framework for the relationships between corporations and carriers. This study finds that although savings drive these agreements, ancillaries are increasingly shifting the balance. Learn more about the changing landscape of airline agreements…
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