Membership & Event Terms of Service

Misclassifications & Ineligible Registrations
All registrations and membership applications are reviewed to ensure the accuracy of member type and eligibility to register for an ACTE event or ACTE membership. ACTE reserves the right to refuse or cancel ineligible registrations and to change the Attendee/Membership Type and adjust charges accordingly if the information is found to be inaccurate. The following Member Type classifications are in use:

• Corporate Buyers - Direct buyers of corporate travel products & services for their company and its employees. Buyers must receive compensation directly from the corporation and not via a supplier entity.
• Government/NGOs/Faculty - University educators, representatives of government-run organizations, associations or other not-for-profit organizations.
• Suppliers - Provide products and services directly to the corporate travel industry. Account or Relationship managers providing travel management services for clients of a Travel Management Company (TMC) are included in this category. Consultants and providers of outsourced travel management services are also included in this category.
• Students - Anyone currently enrolled full-time in a university.
• Press - Qualified bloggers, journalists and reporters for news dailies, financial publications, business travel publications and broadcast media registering expressly for the purpose of editorial coverage. Press credentials limited to two per media outlet. Advertising sales staff may not register as press.

Requesting Cancellations & Transfers
All requests must be in writing. Please send requests to one of the following:

• Email: info@acte.org
• Address: ACTE Registration Office  10950 West Forest Home Ave, Suite 10 Hales Corner, WI 53130, USA
• Fax: 1-262-763-7037

Cancellation/No Show Policy For ACTE Corporate Buyer Members Registering at the Zero Registration Rate

ACTE corporate buyer members are eligible for a zero registration rate for all ACTE events (excluding partner events).
Payment of a nominal non-refundable processing fee is required at time of registration.
Cancellations must be received in writing, email, fax or standard mail at least two (2) weeks prior to the event start date for all Global Summits and Regional Conferences and at least one (1) week prior to the start date for all other events. Any Cancellations/No Shows not received within these timeframes will also incur a Cancellation/No Show fee to offset final commitments for food and beverage at the host venue.

 

Fees will be charged to the credit card on record or invoiced to the registrant if the credit card is not valid:

• ACTE Global Summits
o Processing Fees: USD$25/€25/CAD$25/AUD$35
o No Show Fees: USD$150/€150/CAD$150/AUD$200
• ACTE Regional Conferences
o Processing Fees: USD$25
o No Show Fees: USD$75
• ACTE Education Forums
o Processing Fees: USD$10/€10/CAD$10/AUD$10
o No Show Fees: USD$25/€25/CAD$25/AUD$25
• Around the World Programme (Limited to five buyers per city, one city per buyer) 
o Processing Fees: USD$25/€25/CAD$25/AUD$25
o No Show Fees: USD$150/€150/CAD$150/AUD$150

Cancellation Policy
A full refund less a cancellation fee per registrant (see list below) will be given when cancellation notification is received in writing via email, fax or standard mail at least four (4) weeks prior to the event start date. Full ACTE event credit less a cancellation fee per registrant (see list below) will be given when cancellation notification is received in writing, fax or standard mail at least four (4) weeks prior to the event start date for the Around the World Programme, at least two (2) weeks prior to the event start date for all Global Summits and Regional Conferences and at least one (1) week prior to the start date for all other events. No credits or refunds will be given for cancellations received after that date. Credits or refunds will not be given for no-shows. Any credits for canceled registrations are available for use within twelve (12) months of the date they were entered as a credit. After twelve (12) months, the credit will expire without exception. No refunds will be issued for ACTE memberships.

• Global Summits: 
o Asia: $50 USD
o Australasia: $75 AUD
o Canada: $100 CAD
o Europe: €150 EUR
o United States: $150 USD
• Regional Conferences:
o Asia: $75 USD
• Education Forums and Webinars:
o Australasia: $25 AUD
o Canada: $25 CAD
o Europe: €25 EUR
o All Other Regions: $25 USD

Transfer Policy
Only one transfer is permitted per original registrant. The individual submitting the transfer request is responsible for all financial obligations (any balance due) associated with the transfer, including any adjustments made based upon membership status. Badge sharing and splitting are strictly prohibited.

All transferred event registrations and transferred ACTE memberships will incur a regional transfer fee per transferred registration.

• Global Summits:  
o Asia: $50 USD
o Australasia: $75 AUD
o Canada: $100 CAD
o Europe: €150 EUR
o United States: $150 USD
• Regional Conferences: 
o Asia: $75 USD
• Education Forums and Webinars: 
o Australasia: $25 AUD
o Canada: $25 CAD
o Europe: €25 EUR
o All Other Regions: $25 USD
• Membership: 
o Australasia: $50 AUD
o Canada: $50 CAD
o Europe: €50 EUR
o All Other Regions: $50 USD

Administrative Fee Policy
Any change to a registration or membership, including the addition or deletion of a promotion code, will incur a regional administrative fee payment.

• Global Summits:   
o Asia: $25 USD
o Australasia: $35 AUD
o Canada: $50 CAD
o Europe: €50 EUR
o United States: $50 USD
• Regional Conferences:  
o Asia: $50 USD
• Education Forums and Webinars:  
o Australasia: $25 AUD
o Canada: $25 CAD
o Europe: €25 EUR
o All Other Regions: $25 USD
• Membership:  
o Australasia: $50 AUD
o Canada: $50 CAD
o Europe: €50 EUR
o All Other Regions: $50 USD

Event Cancellation Policy
If an event you are registered for is cancelled due to reasons beyond ACTE's control, ACTE reserves the right to retain a regional processing fee for all conference registrations.

• Global Summits:    
o Asia: $125 USD
o Australasia: $125 AUD
o Canada: $125 CAD
o Europe: €250 EUR
o United States: $250 USD
• Regional Conferences, Education Forums and Webinars:   
o Australasia: $25 AUD
o Canada: $25 CAD
o Europe: €25 EUR
o All Other Regions: $25 USD

Invitation Letters
An invitation letter for Visa purposes can be issued once ACTE has received the registration and payment for a particular event. The registration fee is non-refundable if the Visa is denied. All requests for an invitation letter must be in writing. Please email requests to info@acte.org.

Waiver of Liability
By completing an ACTE registration form, you, on your own behalf and on behalf of your heirs, personal representatives, and assignees, hereby knowingly and freely release and hold harmless the Association of Corporate Travel Executives (ACTE), and all of their officers, directors, managers, partners, members, employees, and volunteers (collectively, 'released parties') from all claims, demands, actions, rights of action, or other legal rights to claim compensation for any loss or injury (including death) which you may sustain as a result of negligence or fault, or the condition of the premises, or any other cause whatsoever, whether loss or injury occurs while participating in, going to, or coming from such activity.

As a result, you acknowledge that you are able to participate in ACTE events and/or membership and hereby assume responsibility for your own well-being. You expressly agree that this waiver and release agreement is intended to be as broad and inclusive as permitted by Law wherein such activities may occur, and that if any portion hereof is held invalid, the remainder hereof shall continue in full force and effect.

Contact ACTE at +1-262-763-1902 or info@acte.org with questions or for more information.